NASHVILLE, Tennessee – August 1, 2015 -Tri-Imaging Solutions, a leading imaging parts and support company has had unprecedented growth since its inception 2 years ago.
Tri-Imaging Solutions is only a few years old, however its rapid growth continues to be fueled by its industry expertise and top-notch customer service. The company is recognized for high standards and depth in providing imaging parts and technical support across a wide variety of OEMs and modalities. Another company hallmark is its combination of technical ability and point of sale service support.
Tri-Imaging Solutions was established in early 2013 by Eric Wright, Josh Raines and John Holberg primarily as a GE and Toshiba CT parts and support company. Their collective backgrounds and industry experience facilitated a steep growth curve. In September 2013, Jen Davis and Dan Faulkner joined the team bringing added resources in sales/customer service and warehouse/logistics experience.
The growth rate was a challenge for the young company in the beginning, which is one reason why Tri-Imaging made the decision to actively pursue the experience and technical capabilities provided by JET Imaging. In September 2014, John Drew and Wanda Legate merged their service support company,
JET Imaging, with Tri-Imaging. Kim Presley was also brought onboard to help with sales and customer growth.
“JET Imaging aligned perfectly with our business model. It was a young but strong business, with incredible experience and reputation. This only strengthened our strategy for growth, helping us build our expanding brand,” Eric Wright said. “It made sense to combine personnel and services to offer unmatched opportunities for the imaging community.”
Broad knowledge over a wide range of imaging modalities gives Tri-Imaging the ability to provide expert insights to its customers. The company benefits by utilizing an exceptional team of 14 strategic employees with a combined 155 years of relevant industry experience.
“This level of expertise is one of our greatest values to the customer,” Legate said. “We are able to efficiently provide quality parts and support services which translates to increased hospital equipment uptime benefitting the department, the doctor, the hospital and most importantly – the patient.”
The company continues to grow at a fast rate. Tri-Imaging is currently moving into a new facility, tripling its space as it continues to increase its current GE and Toshiba CT footprint, while expanding other modalities, (X-ray, cath, and mammo) and manufacturers to its inventory.
“This expansion will allow us to add breadth and depth to our existing offerings,” Legate said.
Tri-Imaging’s goal is to “Empower the Engineer.” This team is committed to the success of the engineer, a customer’s most valuable resource.
“This is our sole focus,” Legate said. “Providing quality imaging parts is just a portion of the value we want to offer, especially with all of the health care changes and uncertainty. We understand the best way to cut cost is to run efficiently. How better to do that than with your own team? Whether it is an in-house hospital group or service company – we are able to provide support in areas to strengthen, grow and most importantly save them time and money!”
“Technical training is currently in development and it will be second to none. Our highly experienced team will provide technical support and parts, to help diagnose errors and minimize customer downtime,” Wright said.
Tri-Imaging is very excited about the technical training program they will roll out in 2016! Training will address and alleviate some of the concerns regarding the pending shortage of trained engineers. Recent talk at industry tradeshows, webinars, online forums and everywhere industry professional meet, indicates a growing concern regarding a shortage of engineers entering the technical field. This is further magnified by the estimate that as many as half of the technical engineers and managers will be retiring over the next several years. This would deeply impact clinical engineering teams and magnify the void between the new and experienced engineer.
With the addition of John Drew to lead the way, they will be offering more than the typical model-specific training. Phase classes and online offerings will help managers efficiently invest in their engineers to build a team based on their equipment service needs.
“Having spent more than a dozen years in training, plus the last two years in support services, I better understand the gap between training and what the real world engineer needs,” Drew said. “As we listened to our clients wants we knew we had to take a unique and different approach to training. It is always good for the industry to have a choice.”
“Our goal and mission is to help our customers be successful by providing and developing new tools and techniques to add resources for the engineer, their most valuable asset.” Legate explained.
In addition to providing technical support, technical training, and parts, Tri-Imaging also has a robust diagnostic imaging equipment division. This division manages deinstallations, installations, room moves, and the buying and selling of diagnostic imaging equipment.
For additional information about Tri-Imaging, visit the company’s website at www.triimaging.com.